Shipping policy

SHIPPING & DELIVERY

PLEASE READ OUR SHIPPING & DELIVERY POLICY CAREFULLY BEFORE PLACING YOUR ORDER

1. SHIPPING INFORMATION

At Mahy & Ruby, we are committed to delivering your order safely and efficiently.

1. Orders are processed after successful payment and order confirmation.

2. Delivery times may vary depending on the customer’s location, availability of the product, and the selected delivery method.

3. Estimated delivery times will be communicated to the customer after the order is confirmed.

2. DELIVERY WITHIN EGYPT

1. We offer delivery across different locations within Egypt.

2. Delivery fees are calculated according to the delivery location and will be displayed or communicated before completing the order.

3. Customers are responsible for providing accurate and complete delivery information, including name, phone number, and address.

4. Any additional delivery attempts caused by an incorrect or incomplete address may result in additional charges.

3. INTERNATIONAL SHIPPING

1. International shipping may be available to selected countries.

2. International delivery times and shipping fees vary depending on the destination.

3. Customs duties, taxes, or additional charges imposed by the destination country are the responsibility of the customer.

4. ORDER DELAYS

While we do our best to meet the estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including courier delays, weather conditions, public holidays, customs procedures, or other unforeseen circumstances.

5. ORDER TRACKING

Where available, customers may receive tracking information once their order has been shipped.

6. DAMAGED OR MISSING ORDERS

If your order arrives damaged or appears to be missing items, please contact Mahy & Ruby as soon as possible with your order details and supporting photos, so we can assist you.

7. CONTACT US

For any questions regarding shipping or delivery, please contact Mahy & Ruby through the contact information available on our Website.