Refund policy
At Mahy & Ruby, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before placing your order.
1. RETURN & EXCHANGE PERIOD
Customers may request a return or exchange within 14 days from the date of delivery.
To be eligible for a return or exchange, the item must be:
● Unworn and unused.
● Unwashed and undamaged.
● In its original condition.
● Returned with all original tags and packaging attached.
2. NON-RETURNABLE ITEMS
The following items are not eligible for return or exchange:
● Items that have been worn, washed, damaged, or altered.
● Items without their original tags.
● Items purchased as Final Sale or clearly marked as non-returnable.
● Items that do not meet our return conditions.
3. RETURN SHIPPING
For returns due to a change of mind or incorrect size selection, the customer is responsible for the return shipping cost.
A 100 EGP return shipping fee may apply to returns within Egypt.
If the item received is defective, damaged, or incorrect due to an error on our part, Mahy & Ruby will cover the applicable return shipping cost.
4. REFUNDS
Once the returned item is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed using the original payment method whenever possible.
The time required for the refund to appear in your account may vary depending on your payment provider or bank.
5. EXCHANGES
If you would like to exchange an item for another size or eligible product, please contact us within 14 days of delivery.
Exchanges are subject to product availability.
6. SALE ITEMS
Items purchased during special sales or promotional campaigns may have different return and exchange conditions.
Any item marked Final Sale is not eligible for return or exchange.
7. HOW TO REQUEST A RETURN
To request a return or exchange, please contact Mahy & Ruby Customer Service through the contact information available on our website.
Please include your order number, the reason for the return, and any relevant photos if the item is defective or damaged.
8. DAMAGED OR INCORRECT ITEMS
If you receive an incorrect, damaged, or defective item, please contact us as soon as possible after delivery.
We will review the issue and provide the appropriate solution.
9. POLICY UPDATES
Mahy & Ruby reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be published on this page.